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1. Welcome to Brik Oven. By using our website or mobile app, you agree to comply with and be bound by the following terms and conditions. If you do not agree with these terms, please do not use our services.

2. Ordering and Payment Placing an Order: All orders placed at our stores are subject to availability and may be modified or canceled at our discretion.

Payment: Payment must be made at the time of order via credit/debit card, mobile payment methods, or any other payment options accepted on the website. We reserve the right to cancel any order if payment is not processed correctly.

Prices: Prices are subject to change without prior notice. All prices are in Rupees.

3. Delivery and Pickup Delivery: Loyalty points are not applicable through delivery aggregators - Swiggy, Zomato etc. Loyalty points are can be availed during store pickups.

Pickup: You can choose to pick up your order at the specified restaurant location. The pickup time will be provided at checkout.

Delivery Issues: We are not responsible for any delays, missed deliveries, or lost items caused by factors outside of our control (e.g., incorrect address, traffic, weather).

4. Customization and Special Requests Customization: You can customize your pizza by selecting from the available toppings, sauces, and crusts. While we make every effort to accommodate your preferences, certain requests may not be possible or may incur additional charges.

Special Dietary Needs: If you have food allergies or dietary restrictions, please inform us at the time of order. We cannot guarantee complete absence of allergens, and we are not liable for any allergic reactions.

5. Cancellations and Modifications Order Modifications: Once your order has been placed, modifications may not be possible. If changes are necessary, please contact us as soon as possible, and we will do our best to accommodate your request.

Cancellations: Orders may only be canceled if they have not been processed or prepared. Refunds for canceled orders are subject to our cancellation policy.

6. Account and Security Account Creation: To use certain features of the website or app, you may need to create an account. You are responsible for maintaining the confidentiality of your account information and for all activities under your account.

Security: We take reasonable measures to protect your personal and payment information. However, we cannot guarantee the complete security of your data, and you use our services at your own risk.

7. Privacy Policy Your use of our website and app is subject to our Privacy Policy. Please review the Privacy Policy for information on how we collect, use, and protect your personal information.

8. Promotions and Discounts Coupons and Discounts: Promotional offers, discounts, or coupons are subject to availability and may have expiration dates or usage limits. Not all offers may be combined with other promotions.

Loyalty Programs: If we offer a loyalty program, points or rewards earned may only be redeemed according to the terms of the program. Additional terms specific to our loyalty programme are set out in Section 9 below.

9. Loyalty Programme and Ember Points

Eligible Bills: Only bills from our direct channels - dine-in and takeaway - qualify for reward progression and redemption. Orders sourced through delivery aggregators are excluded from redemption and are tracked for repeat-visit reporting purposes only.
Identification: You must be identified by your registered phone number at the time of billing for a visit to be counted towards the programme.
One Reward Per Visit: Only one reward may be availed per visit. Rewards cannot be clubbed with any other offer or discount on the same bill.
Stage 1 to 2 Reward: The Step 1 to Step 2 reward (tiramisu) applies with any purchase, with no minimum bill value.
Stage 2 to 3 Reward: The Step 2 to Step 3 reward (bagel with cream cheese) requires the purchase of any coffee and is not available stand-alone.
Stage 3 to 4 Reward: The Step 3 to Step 4 reward is a loaf of bread, to go. No coffee purchase and no minimum order value apply.
Validity of Stage Rewards: All three stage rewards are one-time per stage, non-transferable, and expire at the close of the applicable programme window. Unredeemed rewards do not roll over.
No Cash Value: Rewards carry no cash value and cannot be part-redeemed.
Ember Points: Ember points cannot be clubbed with any other offer or discount on the same bill.
Tier Degradation: Your tier will degrade by one level after 150 days without a qualifying visit.

10. Intellectual Property All content, including text, images, logos, and trademarks, on our website and app is the property of [Restaurant Name] and is protected by intellectual property laws. You may not use, reproduce, or distribute this content without prior written consent.

11. Limitation of Liability Limitation of Responsibility: [Restaurant Name] will not be held responsible for any damages, losses, or issues that arise from the use of our website, app, or services, except where required by law.

Force Majeure: We are not liable for any failure or delay in performing our obligations under these terms due to circumstances beyond our control, including but not limited to natural disasters, strikes, or technical failures.

12. Governing Law These Terms and Conditions are governed by the laws of [Jurisdiction]. Any disputes will be resolved in the courts located in Bangalore.

13. Changes to Terms We reserve the right to modify or update these terms at any time. Any changes will be posted on this page, and by continuing to use our services, you agree to those changes. We may also modify, suspend, or withdraw the loyalty programme or any reward at any time.

14. Contact Information If you have any questions or concerns regarding these Terms and Conditions, please contact us at theteam@brikoven.com.

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Welcome to BrikOven Loyalty!